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N3C Support Center
  1. N3C Support Center
  2. N3C Support Desk

N3C Support Desk

N3C provides full support for all of your questions and requests! Please submit a ticket here for the most expedient and efficient way to receive support.

The average response time is 3 business days. (No coverage provided on weekends, evenings, and holidays.)

If you prefer to discuss in an interactive format, please visit the Support Desk Office Hours every Tues & Thurs at 10-11 am PT/1-2 pm ET.

As of March 19, 2025 a new meeting link to Join Support Desk Office Hours is here: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MjU1ZDcyNjctM2Q2Zi00MWVlLTg0NzEtNzU2YTM1YzhmZmU0%40thread.v2/0?context=%7b%22Tid%22%3a%2214b77578-9773-42d5-8507-251ca2dc2b06%22%2c%22Oid%22%3a%2241433e29-66a6-4bc8-baa1-f6e001a31eb1%22%7d

We're here to help!

  • N3C Orbit - Registration & Account Creation

    Get help with creating your N3C account, registration issues, institution selection, or other account creation questions.

  • N3C Orbit - Account Types & Roles

    Get help selecting, changing, or requesting additional N3C roles or account types for your existing account.

  • Get Help with an Existing Domain Team

    Join, participate in, manage, or request assistance for an active N3C Domain Team.

  • Reactivate an Inactive Domain Team

    Restart an inactive N3C Domain Team and update its leadership, meeting schedule, or team information.

  • Create a New Domain Team

    Submit a request to establish a new N3C Domain Team for collaboration and community engagement.

  • Publication Status & Support

    Check the status of your publication, ask about next steps or approval timelines, or request guidance on publication requirements and attribution.

  • External Dataset Request

    To enable some integrated analysis with the N3C dataset, you can request to include an external dataset in the N3C Enclave environment.

  • N3C Record Linkage (PPRL)

    Questions about Privacy-Preserving Record Linkage (PPRL), including participation, technical support, and general inquiries.

  • AIM-AHEAD & NCATS HDSTP

    Get help with account creation, obtaining signatures, post-program project support, or other questions related to the AIM-AHEAD & NCATS HDSTP.

  • Request Support (everything else)

    General N3C Questions. (For N3C Enclave data analysis questions or technical support use the Enclave Support Portal at https://unite.nih.gov/.)

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